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Sunday, September 22nd, 2024 1:11 PM

Internet keeps dropping

Internet keeps dropping  In/out multiple times a day 

Expert

 • 

106.9K Messages

1 month ago

Official Employee

 • 

1.4K Messages

1 month ago

Hello @user_uwomba, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

Expert

 • 

106.9K Messages

1 month ago

@user_uwomba 

Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.

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