3 Messages
Internet keeps dropping from 8-12pm each day and Xfinity cannot figure it out.
I have intermittent service (15-30 seconds) each day for a year. On 11/17/2024, my connection dropped, starting at 8 AM and ending at 12 PM. I was so annoyed that I visited the local Xfinity store, and the representative told me that she could not do anything other than replace the modem and send a technician. The technician came on Monday, 26 November, at 5 PM. He performed his test all over the house and determined that everything was working properly. The following day, at 8 AM, the connection dropped again. The connection drop repeats itself each day. Another technician was scheduled for yesterday at 5 PM. Of course, he was unable to assist because everything was working when he arrived. Today is the same story. I am frustrated that no one can figure this out, and the tech support I am getting, although professional and curteous, is from overseas, which complicates things as this is a signal issue beyond the home. Can someone from Xfinity help me, please?
XfinityFrank
Official Employee
•
1K Messages
19 days ago
Hi there, @user_19g5zk! Thanks for reaching out to us here on the Community Forum and sorry to hear about the connection trouble! Let's see what we can do to figure this out! When the connection drops, what are you seeing happen with the lights on the modem?
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