Frequent Visitor
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8 Messages
Internet Keeps Disconnecting
Right around the start of this year (2025), we have been having Internet connection issues. Our devices stay connected to the WiFi network, but the Internet goes out constantly. Even devices that are wired to the modem/router lose connection. This happens multiple times a day, and seems to happen more and more each day.
We upgraded our Xfinity Internet plan and bought a new Netgear modem/router that is compatible, per the Xfinity list of devices. The connection issues have not improved and now we are paying more for Xfinity!
Think we will need to call for a technician visit to run signal tests for our connections inside and outside the house. A similar issue was occuring with our previous Xfinity account at a house a mile away from here, and the technician had to replace old parts, tighten connections, and cap an open connection that was uncovered at the tap.
Anyone else have better ideas?
Thank you.
XfinityShawn
Official Employee
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1.3K Messages
1 month ago
@tlcondor Is this issue happening during specific tasks like streaming or online gaming by any chance? Also, have you tried troubleshooting from the Xfinity app?
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user_m1tdue
1 Message
27 days ago
Having this exact same issue. Wifi is fine but wired connections go down frequently for short periods of time. I had some success after resetting my ipv4 using `netsh int ipv4 reset` but the problem came back a few days later. I was told they were doing maintenance in the area earlier this week but it doesn't seem like anything has changed
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mem2424
New Poster
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4 Messages
3 days ago
Ever since the long electrical outage on March 29, 2025, I have been having disconnect from internet errors??? This is often and very annoying! The only remedy is shutting down my laptop and restarting it. When will this be resolved? [Edited: "Personal Information"] Middleton, MA 01949
Mary [Edited: "Personal Information"]
(edited)
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