Visitor
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1 Message
Internet keeps cutting out
For the past week and a half, my internet has been cutting out randomly and then coming back 30 seconds to a few minutes later. Sometimes I have to switch between my two networks to restore internet access. Today it has happened 8+ times, even after unplugging my modem, checking that the cords attached to my modem are secure, and ensuring my modem isn't overheating. What else can I do to fix this issue? Sometimes when my connection is restored I get a message in my browser that my internet connection isn't secure or that it isn't private. ETA: I have my own modem, and it is five years old at this point, if that information helps.


EG
Expert
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121K Messages
2 hours ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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