Internet issues

I’ve had trouble connecting a computer to my internet. In my efforts, I somehow disconnected my laptop. I went to use a small tv that is a smart tv and no issues with connection but I hadn’t used in awhile, wouldn't connect. While trying to connect I got a message that said WPA3 is not supported. Looking at my settings, I see WPA2, WPA3 Personal and WPA3 Personal Transition. The personal is checked. What should my settings be set at? I tried to change it and it screwed up my TV. My main TV, the office tv are fine but both are on Roku. My phone and tablet both connect with no issues. I’m not sure where to go next.

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XfinityMatthew

Official Employee

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2K Messages

22 days ago

Hello @user_iwcaiv This article explains the differences in more detail:

https://www.xfinity.com/support/articles/change-wifi-security-mode

But based off what you are describing I would recommend switching it to the WPA3 Personal Transition and try that. Let us know if that helps at all.

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user_iwcaiv

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3 Messages

Thank you, I’ll give that a try.

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22 days ago

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XfinityMatthew

Official Employee

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2K Messages

You're welcome. We will stay tuned. Let us know.

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22 days ago

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user_iwcaiv

Visitor

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3 Messages

That helped me get back on my TV and Laptop. But I’m back to my original problem. When I try to connect my computer to my WiFi it says I’m unable to connect to this network. What do I need to do to fix that?

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19 days ago

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XfinityAirelle

Official Employee

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3.4K Messages

user_iwcaiv

We can help with that. If your computer is the only device having trouble connecting, the first thing to try is forgetting the WiFi network on the computer, restarting the computer, then reconnecting by entering the WiFi password again.

If that does not work, please restart your Xfinity gateway by unplugging it from power for about 30 seconds, then plugging it back in and waiting for it to fully come back online. Once it is back online, try connecting the computer again.

It may also help to confirm the computer is connecting to the correct WiFi network name and that the password is being entered exactly as shown in the Xfinity app. If other devices connect fine but the computer still says “unable to connect to this network,” let us know what type of computer you are using, such as Windows or Mac, and whether it has connected to this WiFi network before.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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16 days ago

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Your Home Network

user_iwcaiv

Internet issues

XfinityMatthew

user_iwcaiv

XfinityMatthew

user_iwcaiv

XfinityAirelle

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