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user_tt5e94
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Thursday, October 31st, 2024 8:00 PM

Internet issues

Hello my internet has been horribly choppy and intermittent for weeks. It's especially bad when I'm on a video call for work, to the point where I can't do anything else, including using my browser. This has been happening for weeks and is making it almost impossible to work from home. We really need to fix this issue. 

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2 months ago

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XfinityJorge

Official Employee

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1.8K Messages

2 months ago

 

user_tt5e94 Thank you so much for using our Forums to contact our team and we are here to help with your internet issues. Please send us a DM and we can work together on this to see what is going on. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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EG

Expert

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107.6K Messages

2 months ago

@user_tt5e94 @XfinityJorge 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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