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Thursday, October 31st, 2024 8:00 PM

Internet issues

Hello my internet has been horribly choppy and intermittent for weeks. It's especially bad when I'm on a video call for work, to the point where I can't do anything else, including using my browser. This has been happening for weeks and is making it almost impossible to work from home. We really need to fix this issue. 

Official Employee

 • 

1.7K Messages

23 days ago

 

user_tt5e94 Thank you so much for using our Forums to contact our team and we are here to help with your internet issues. Please send us a DM and we can work together on this to see what is going on. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

Expert

 • 

107.1K Messages

22 days ago

@user_tt5e94 @XfinityJorge 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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