Hello @Chrisl02 we do appreciate you taking the time to use our community here for assistance with your internet. We're here to help! Can you please provide more detail on what is going on with your internet? Are you offline completely? Can you connect using ethernet or are both WiFi and a hardwire connection unavailable? Have you checked to ensure there are no interruptions active in your area that could be impacting service via the Status Center?
Please share any troubleshooting you have tried as well. If you haven't done any steps yet, this Internet Troubleshooting Tips post is a great resource on a place to start troubleshooting.
XfinityKatie
Official Employee
•
744 Messages
2 years ago
Hello @Chrisl02 we do appreciate you taking the time to use our community here for assistance with your internet. We're here to help! Can you please provide more detail on what is going on with your internet? Are you offline completely? Can you connect using ethernet or are both WiFi and a hardwire connection unavailable? Have you checked to ensure there are no interruptions active in your area that could be impacting service via the Status Center?
Please share any troubleshooting you have tried as well. If you haven't done any steps yet, this Internet Troubleshooting Tips post is a great resource on a place to start troubleshooting.
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