Visitor
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1 Message
internet is slow
I am paying for 600 mbps internet and I got close to that for the first month +. However the last month using the Xfinity speedtest link I am only getting 60-80 mbps. How do I get help with getting this resolved.
Visitor
•
1 Message
I am paying for 600 mbps internet and I got close to that for the first month +. However the last month using the Xfinity speedtest link I am only getting 60-80 mbps. How do I get help with getting this resolved.
XfinityJeniece
Official Employee
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3.2K Messages
21 days ago
Hey there, user_rso92o, thanks for reaching out through Xfinity Forums regarding your connection. We want to ensure you are getting the speeds you pay for! You have reached the right place.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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