1 Message
Internet is disconnected
I have a disconnected internet issue for more than ten days. I called you several times, but the ai bot answers and says that it will send a text message to my mobile number to set up a schedule for a tech to visit. However, you never send me such a message to me. Moreover, xfinity wifi can be connected to only one laptop. I cannot connect it to other devices simultaneously. Please address my internet issue. How can I talk to a human agent?
EG
Expert
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108.6K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.6K Messages
17 hours ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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