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Thursday, April 10th, 2025 5:42 AM

Internet is constantly dropping

My internet seems to randomly drop throughout the day. I notice it almost always happens when playing in an online game, I will be disconnected within 5 minutes and my whole home network will need to reboot. 

I have the Xfinity Gateway and have had a technician come out a couple months ago when experiencing similar issues and said everything looked fine and but replaced the gateway anyway. Between then and now it would maybe happen once a day. But it really started to ramp up about 5 days ago, now it will constantly happen. I have another appointment for them to come out this Sunday. 

Only two people live in the house, we have maybe 15 devices connected. Computers, phones, TVs, game consoles. 

Pulled the logs from the Firewall and have multiple pages that look like this:

FW.IPv6 INPUT drop , 5 Attempts, 2025/3/31 14:53:51 Firewall Blocked
FW.IPv6 FORWARD drop , 3023 Attempts, 2025/3/31 14:53:51 Firewall Blocked
FW.IPv6 INPUT drop , 24 Attempts, 2025/4/9 21:34:27 Firewall Blocked
FW.IPv6 FORWARD drop , 1700 Attempts, 2025/4/9 21:34:27 Firewall Blocked
FW.IPv6 FORWARD drop , 770 Attempts, 2025/4/9 06:35:45 Firewall Blocked
FW.IPv6 INPUT drop , 31 Attempts, 2025/4/9 06:35:45 Firewall Blocked
FW.IPv6 INPUT drop , 23 Attempts, 2025/4/8 14:53:52 Firewall Blocked
FW.IPv6 FORWARD drop , 1085 Attempts, 2025/4/8 14:53:52 Firewall Blocked
FW.IPv6 FORWARD drop , 3218 Attempts, 2025/4/7 14:31:34 Firewall Blocked
FW.IPv6 INPUT drop , 56 Attempts, 2025/4/7 14:31:25 Firewall Blocked
FW.IPv6 FORWARD drop , 3476 Attempts, 2025/4/6 15:50:09 Firewall Blocked
FW.IPv6 INPUT drop , 16 Attempts, 2025/4/6 15:49:59 Firewall Blocked
FW.WANATTACK DROP , 18 Attempts, 2025/4/6 06:41:50 Firewall Blocked
FW.IPv6 FORWARD drop , 2036 Attempts, 2025/4/5 06:17:33 Firewall Blocked
FW.IPv6 INPUT drop , 2 Attempts, 2025/4/5 06:17:33 Firewall Blocked
FW.IPv6 FORWARD drop , 2648 Attempts, 2025/4/4 14:54:03 Firewall Blocked
FW.IPv6 INPUT drop , 1 Attempts, 2025/4/4 10:05:59 Firewall Blocked
FW.IPv6 FORWARD drop , 1617 Attempts, 2025/4/3 08:44:48 Firewall Blocked
FW.IPv6 INPUT drop , 1 Attempts, 2025/4/3 08:44:48 Firewall Blocked
FW.IPv6 FORWARD drop , 2894 Attempts, 2025/4/2 14:53:51 Firewall Blocked

30+ pages that look like this just in the last week. Not sure what the "KeyPassphrase Changed" means. Our password hasn't changed. 

[Wifi][7804]: Wifi VAP is set to down 2025/4/9 21:16:47 Notice
[Wifi][7804]: WiFi radio radio3 is set to UP 2025/4/9 21:16:47 Notice
[Wifi][7804]: WiFi radio radio2 is set to UP 2025/4/9 21:16:47 Notice
[Wifi][7804]: WiFi radio radio1 is set to UP 2025/4/9 21:16:46 Notice
[Wifi][7804]: Wifi VAP is set to down 2025/4/9 21:16:45 Notice
[Wifi][7804]: WiFi radio radio3 is set to UP 2025/4/9 21:16:45 Notice
[Wifi][7804]: Wifi VAP is set to down 2025/4/9 21:16:44 Notice
[Wifi][7804]: WiFi radio radio2 is set to UP 2025/4/9 21:16:44 Notice
[Wifi][7804]: Wifi VAP is set to down 2025/4/9 21:16:43 Notice
[Wifi][7804]: WiFi radio radio1 is set to UP 2025/4/9 21:16:43 Notice
[Wifi][7804]: WiFi radio radio3 is set to UP 2025/4/9 21:16:42 Notice
[Wifi][7804]: WiFi radio radio2 is set to UP 2025/4/9 21:16:40 Notice
[Wifi][7804]: WiFi radio radio1 is set to UP 2025/4/9 21:16:39 Notice
[Wifi][7804]: WiFi radio radio2 is set to UP 2025/4/9 21:16:37 Notice
[Wifi][7804]: WiFi radio radio1 is set to UP 2025/4/9 21:16:36 Notice
[Wifi][7804]: WiFi radio radio3 is set to UP 2025/4/9 21:16:34 Notice
[Wifi][7804]: WiFi radio radio2 is set to UP 2025/4/9 21:16:32 Notice
[Wifi][7804]: WiFi radio radio1 is set to UP 2025/4/9 21:16:30 Notice
[Wifi][7804]: WiFi radio radio3 is set to UP 2025/4/9 21:15:51 Notice
[Wifi][7804]: KeyPassphrase Changed 2025/4/9 21:15:47 Notice

Any help would be greatly appreciated! Thank you.

3 Messages

5 days ago

I have the same issue exactly. They came back in February/March and swapped our modem and inspected and found no real issue whatsoever neither indoors nor outdoors. Yet, the issue was persistent-dropping multiple times in an hour (peak drops occur during the day). I recently swapped equipment again for Gateway and STILL have this issue. 

4 Messages

5 days ago

I too have this same issue. It has been going on since late October, originally with xfi modem, eventually got my own equipment, issue still happened, now back to xfi modem so that they can see disconnects. Replaced coax going through house, no splitters, etc, got them to replace line to street. Have had 3 techs come out, all except the last one tried pointing it to my modem, and the most recent tech was able to see that a neighbor on the same connection point at the pole had 200+ disconnects over a 30 day period, they couldn't see my disconnects tho because it was customer owned equipment. NOBODY has gone up to the connection point at the street and actually checked the degraded node tho, disconnects are getting more frequent. Beyond frustrating!!!!

3 Messages

did your situation resolve with a connection pole disconnect fix? 

4 Messages

I am still fighting trying to get them to come out and check it

Official Employee

 • 

1.9K Messages

4 days ago

 

user_vykkcm Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your connection and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Expert

 • 

109.7K Messages

4 days ago

@user_vykkcm @XfinityBenjaminM 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

3 Messages

yes please, I spent 6-8h on my phone with xfinity help. my modems were swapped twice to no avail. I am certain the issue is with xfinity's actual internet services because when our internet drops (no matter what type of device-all phones, tablets laptops-apple and windows devices)  ALL xfinity networks (ie the 'Xfinitywifi' network along with all the routers) disappear from the network list. for 1-2h of the 6 i spent with xfinity last night, they had their advanced team do some modem updating on my account but from their end (whatever that means). Then I changed firewall settings I had similar logs as OP. Nothing fixes this. My neighbors have the same issues. Xfinity is coming to our home again tomorrow. 

Official Employee

 • 

1.6K Messages

@user_2ca2w6, did that service visit resolve those issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

3 days ago

I had Xfinity come out today and we moved my Xfinity gateway to another room. I didn’t have any issues for about an hour or so and then it started up again. Been much less frequent gateway resets but it is still happening. 

Not sure if it makes a difference but I did turn off the Xfinity hotspot feature. 
if it continues I am thinking of just resetting everything to default on the gateway and adding devices one at a time and see if something is causing it 

Official Employee

 • 

1.7K Messages

Turning off the hotspot does not affect the Internet connectivity. Are you experiencing issues right now at the time of this message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

Yes I had about 15 reboots today. Just set up a new router today and had a reboot within 15 minutes. Now I’m starting to think it could be a damaged coaxial cable or splitter in the wall. But weird it would happen all of a sudden. 

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