3 Messages
Internet is constantly dropping
My internet seems to randomly drop throughout the day. I notice it almost always happens when playing in an online game, I will be disconnected within 5 minutes and my whole home network will need to reboot.
I have the Xfinity Gateway and have had a technician come out a couple months ago when experiencing similar issues and said everything looked fine and but replaced the gateway anyway. Between then and now it would maybe happen once a day. But it really started to ramp up about 5 days ago, now it will constantly happen. I have another appointment for them to come out this Sunday.
Only two people live in the house, we have maybe 15 devices connected. Computers, phones, TVs, game consoles.
Pulled the logs from the Firewall and have multiple pages that look like this:
FW.IPv6 INPUT drop , 5 Attempts, 2025/3/31 14:53:51 | Firewall Blocked |
FW.IPv6 FORWARD drop , 3023 Attempts, 2025/3/31 14:53:51 | Firewall Blocked |
FW.IPv6 INPUT drop , 24 Attempts, 2025/4/9 21:34:27 | Firewall Blocked |
FW.IPv6 FORWARD drop , 1700 Attempts, 2025/4/9 21:34:27 | Firewall Blocked |
FW.IPv6 FORWARD drop , 770 Attempts, 2025/4/9 06:35:45 | Firewall Blocked |
FW.IPv6 INPUT drop , 31 Attempts, 2025/4/9 06:35:45 | Firewall Blocked |
FW.IPv6 INPUT drop , 23 Attempts, 2025/4/8 14:53:52 | Firewall Blocked |
FW.IPv6 FORWARD drop , 1085 Attempts, 2025/4/8 14:53:52 | Firewall Blocked |
FW.IPv6 FORWARD drop , 3218 Attempts, 2025/4/7 14:31:34 | Firewall Blocked |
FW.IPv6 INPUT drop , 56 Attempts, 2025/4/7 14:31:25 | Firewall Blocked |
FW.IPv6 FORWARD drop , 3476 Attempts, 2025/4/6 15:50:09 | Firewall Blocked |
FW.IPv6 INPUT drop , 16 Attempts, 2025/4/6 15:49:59 | Firewall Blocked |
FW.WANATTACK DROP , 18 Attempts, 2025/4/6 06:41:50 | Firewall Blocked |
FW.IPv6 FORWARD drop , 2036 Attempts, 2025/4/5 06:17:33 | Firewall Blocked |
FW.IPv6 INPUT drop , 2 Attempts, 2025/4/5 06:17:33 | Firewall Blocked |
FW.IPv6 FORWARD drop , 2648 Attempts, 2025/4/4 14:54:03 | Firewall Blocked |
FW.IPv6 INPUT drop , 1 Attempts, 2025/4/4 10:05:59 | Firewall Blocked |
FW.IPv6 FORWARD drop , 1617 Attempts, 2025/4/3 08:44:48 | Firewall Blocked |
FW.IPv6 INPUT drop , 1 Attempts, 2025/4/3 08:44:48 | Firewall Blocked |
FW.IPv6 FORWARD drop , 2894 Attempts, 2025/4/2 14:53:51 | Firewall Blocked |
30+ pages that look like this just in the last week. Not sure what the "KeyPassphrase Changed" means. Our password hasn't changed.
[Wifi][7804]: Wifi VAP is set to down | 2025/4/9 21:16:47 | Notice |
[Wifi][7804]: WiFi radio radio3 is set to UP | 2025/4/9 21:16:47 | Notice |
[Wifi][7804]: WiFi radio radio2 is set to UP | 2025/4/9 21:16:47 | Notice |
[Wifi][7804]: WiFi radio radio1 is set to UP | 2025/4/9 21:16:46 | Notice |
[Wifi][7804]: Wifi VAP is set to down | 2025/4/9 21:16:45 | Notice |
[Wifi][7804]: WiFi radio radio3 is set to UP | 2025/4/9 21:16:45 | Notice |
[Wifi][7804]: Wifi VAP is set to down | 2025/4/9 21:16:44 | Notice |
[Wifi][7804]: WiFi radio radio2 is set to UP | 2025/4/9 21:16:44 | Notice |
[Wifi][7804]: Wifi VAP is set to down | 2025/4/9 21:16:43 | Notice |
[Wifi][7804]: WiFi radio radio1 is set to UP | 2025/4/9 21:16:43 | Notice |
[Wifi][7804]: WiFi radio radio3 is set to UP | 2025/4/9 21:16:42 | Notice |
[Wifi][7804]: WiFi radio radio2 is set to UP | 2025/4/9 21:16:40 | Notice |
[Wifi][7804]: WiFi radio radio1 is set to UP | 2025/4/9 21:16:39 | Notice |
[Wifi][7804]: WiFi radio radio2 is set to UP | 2025/4/9 21:16:37 | Notice |
[Wifi][7804]: WiFi radio radio1 is set to UP | 2025/4/9 21:16:36 | Notice |
[Wifi][7804]: WiFi radio radio3 is set to UP | 2025/4/9 21:16:34 | Notice |
[Wifi][7804]: WiFi radio radio2 is set to UP | 2025/4/9 21:16:32 | Notice |
[Wifi][7804]: WiFi radio radio1 is set to UP | 2025/4/9 21:16:30 | Notice |
[Wifi][7804]: WiFi radio radio3 is set to UP | 2025/4/9 21:15:51 | Notice |
[Wifi][7804]: KeyPassphrase Changed | 2025/4/9 21:15:47 | Notice |
Any help would be greatly appreciated! Thank you.
user_2ca2w6
3 Messages
5 days ago
I have the same issue exactly. They came back in February/March and swapped our modem and inspected and found no real issue whatsoever neither indoors nor outdoors. Yet, the issue was persistent-dropping multiple times in an hour (peak drops occur during the day). I recently swapped equipment again for Gateway and STILL have this issue.
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Furyose
4 Messages
5 days ago
I too have this same issue. It has been going on since late October, originally with xfi modem, eventually got my own equipment, issue still happened, now back to xfi modem so that they can see disconnects. Replaced coax going through house, no splitters, etc, got them to replace line to street. Have had 3 techs come out, all except the last one tried pointing it to my modem, and the most recent tech was able to see that a neighbor on the same connection point at the pole had 200+ disconnects over a 30 day period, they couldn't see my disconnects tho because it was customer owned equipment. NOBODY has gone up to the connection point at the street and actually checked the degraded node tho, disconnects are getting more frequent. Beyond frustrating!!!!
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XfinityBenjaminM
Official Employee
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1.9K Messages
4 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
•
109.7K Messages
4 days ago
@user_vykkcm @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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user_vykkcm
3 Messages
3 days ago
I had Xfinity come out today and we moved my Xfinity gateway to another room. I didn’t have any issues for about an hour or so and then it started up again. Been much less frequent gateway resets but it is still happening.
Not sure if it makes a difference but I did turn off the Xfinity hotspot feature.
if it continues I am thinking of just resetting everything to default on the gateway and adding devices one at a time and see if something is causing it
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