Visitor
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2 Messages
Internet Instability when using video conferencing, Teams, Zoom, WebEx, etc
Every time I'm on a video conference call, the internet will cut out for a few seconds about every 10-15 min. It is very frustrating. I'm connected to Wifi and ethernet. I am on a plan that gets 1 GB down and about 10 MB up.
This only happens when I'm on my home network but EVERY time I'm on my home network. Please help.
XfinityJeff
Official Employee
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837 Messages
2 days ago
Greetings @Fubeca97, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that works from home and has weekly meetings on Teams, I can understand the frustration of having issues with the connection, but you have come to the right place for assistance with this issue. When you are in a meeting and get disconnected, do you lose internet completely?
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