Visitor
•
1 Message
Internet going out
My internet keep going out every few hours and blinking green every time when I reset it works then does it again
Visitor
•
1 Message
My internet keep going out every few hours and blinking green every time when I reset it works then does it again
EG
Expert
•
122.5K Messages
1 day ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
0
0
XfinityCliff
Official Employee
•
811 Messages
2 hours ago
Hello @user_fkuu64, and thank you for reaching out here on our Xfinity Community forums.
We understand how frustrating it can be to have your connection repeatedly drop, especially when restarting the equipment only gets things working temporarily.
It looks like @EG has already provided the correct troubleshooting guidance in the thread, so we’d recommend working through those steps first.
If you’ve already completed everything @EG suggested and the gateway is still dropping every few hours and returning to a blinking green light, please let us know. We’ll be happy to continue troubleshooting with you and determine what the next step should be.
0
0