Visitor
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6 Messages
Internet goes out daily
Hi,
My internet is going down daily around lunch time. My wife and I both work from home and it is affecting our jobs.
Visitor
•
6 Messages
Hi,
My internet is going down daily around lunch time. My wife and I both work from home and it is affecting our jobs.
EG
Expert
•
111.2K Messages
2 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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EG
Expert
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111.2K Messages
2 years ago
So these are *outages* that are known by them and they show up here ? https://www.xfinity.com/support/status
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EG
Expert
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111.2K Messages
2 years ago
@user_b1cbbe
Ok now I understand. Guess there's not much that you can do except to wait it out / complain. Good luck !
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XfinityAmira
Official Employee
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4.2K Messages
2 years ago
Hello @user_b1cbbe! Thanks for taking the time to reach out to our Team on Forums. We value you as a customer, and I do know the importance of having a steady connection, especially when working from home.
Unfortunately, unplanned service interruptions will occur, but my team would be more than happy to further look into why these interruptions are occurring every day around the same time. Please send us a Direct Message for support. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We appreciate your support with this matter @EG!
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EG
Expert
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111.2K Messages
2 years ago
My pleasure @XfinityAmira !
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