Visitor
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1 Message
Internet goes in and out daily
I have been a user of xfinity internet for years and never have had the problems I am having now with the Internet dropping in and out daily for months now. It is getting worse. We even connected the PC cable into the modem only and not the router. Right now it is working but an hour ago I was dropped on the internet. We work from home and this is really getting bad. Have they done anything on the West side of Tupelo, Mississippi?
user_b1e386
Visitor
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3 Messages
3 years ago
I am in California and have the same problem but it occurs at night usually between 7pm - 12am I am so frustrated with Xfinity we pay way too much money to have service that is not reliable.
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BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections or damaged coax cable, usually in or near your home.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your modem or gateway (from http://192.168.100.1 or http://10.0.0.1):
If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit ($70-$100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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CCLayla
Gold Problem Solver
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259 Messages
3 years ago
Hi, @user_af9cfb, we truly appreciate your loyalty over the years! I'm so very sorry to hear the connection has been giving you trouble for last few months.
As someone who relies on the internet to work, and learn at home, I absolutely get the frustration of being without a stable connection.
There are many factors that can impact the connection, however, you mentioned connecting your PC directly to the modem, and there were still some issues.
When the connection goes out, is it fairly brief or have there been more long lasting interruptions?
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