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Friday, April 18th, 2025 7:32 PM

Internet gets very poor every night at around 9-10PM?

I have Xfinity 1gig DL and I play games at night. Starting around 8 PM. Every night at about 9P-10P I get extreme slow downs and packet loss. My games go warping and get very laggy. Then around 10:30PM or so it gets better for no apparent reason. I have tried on several different computers and I verify that no other programs or updates are running during those time. 

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Updated 

13 days ago

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DaBigZ

2 Messages

1 month ago

Same thing happening to me and around the same time! I wonder why?? It has been very upsetting to say the least. Makes me want to switch providers.

4

Old-Gold

5 Messages

Trying to get any update or information from Xfinity is like pulling teeth. Can’t even talk to a real person.  Ugh. 

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1 month ago

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XfinityRichard

Official Employee

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1.9K Messages

Hi there, @Old-Gold I hope you're having a good weekend! I'm so sorry for the trouble you are experiencing when you are playing your online games, as a gamer, I definitely understand how frustrating this is for you. Is the slowdown and lagging while you are hard-wired or when you are on Wi-Fi? Are you having the same trouble on other devices?-Richard

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1 month ago

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XfinityEmilyB

Official Employee

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2K Messages

@DaBigZ Welcome to our community forum! Thank you for reaching out so we can make sure your Xfinity internet is working optimally! We want to keep you with us for years to come so I'll stick with you here until we reach a resolution together. 
What troubleshooting steps have you tried so far? You can find some helpful tips to get started here.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

0

Old-Gold

5 Messages

I have tried two different computer and it happened on both of them. Both were hard wired into the Xfinity modem. I wonder if they are working on the internet line outside of my house or develpment?

My zip is 34731 central Florida. Thanks

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24 days ago

0

Old-Gold

5 Messages

23 days ago

This problem is still occurring, happened tonight and yesterday night around 9-10PM, 4-27-28-2025

I get lag and warp around the game or briefly fall through the floor and etc. Happens on both of my computers.

I really would like someone to trouble shoot my connection and see what is happening to my internet every night.

Regards, 

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XfinityJosephA

Official Employee

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1.7K Messages

 

Old-Gold feel free to send us a direct message, we can help in better detail.  You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

 

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22 days ago

0

EG

Expert

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110.4K Messages

22 days ago

@Old-Gold @XfinityJosephA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Old-Gold

5 Messages

I had a very Nice Xfinity repair tech come out to my house today. He replaced some equipment and verified the line strength. I hope that this fixed the issue. I will update this thread when the internet stability is confirmed to be working over a few days.

Regards, 

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22 days ago

0

XfinityEmilyB

Official Employee

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2K Messages

@Old-Gold Thank you for taking time out of your busy day to update the community! Please monitor your connection and reply here if you run into any issues so we can check your signal levels in real time to see what's going on. 

I want to make sure you're taking advantage of all the awesome features available to you. With Xfinity, you have access to millions of free hotspots across the footprint so you can stay connected while on the go. You can easily locate them using the Xfinity App. I use them to save my mobile data while I'm out and about. They're super convenient and easy to use!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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22 days ago

0

XfinityJon

Official Employee

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117 Messages

Good afternoon @Old-Gold! I just wanted to check in and see how everything was working for you at this time?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

0

spiresf

Visitor

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2 Messages

14 days ago

I have also been experiencing this problem around the same time every night to the point I thought someone was tampering with the outside wiring. Around 10-1030pm every night I start losing internet service. And around midnight it is totally gone and it returns around 8-9am every morning. 

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DaBigZ

2 Messages

14 days ago

It is getting worse every night...I just don't think Comcast cares..I direct messaged them and no reply. SMH.

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0

EG

Expert

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110.4K Messages

13 days ago

@spiresf @DaBigZ 

lease create a new topic of your own here on this board detailing your issue. Thanks. 


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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EG

Expert

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110.4K Messages

13 days ago

@DaBigZ 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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