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nellwal
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08/11/2026 12:23 PM

Internet flapping - has been going on for weeks

Recurring Xfinity connection flapping again this morning. This is a chronic issue, not a one-time modem problem. Reboots do not resolve it. I need someone to review the line/signal history and prior trouble reports rather than sending me through another gateway reboot.

[Edited: "Personal Information"]

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27 days ago

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EG

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29 days ago

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XfinityBenjaminM

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27 days ago

 

nellwal Hi there! Thank you for reaching out. If you are still experiencing issues with your connection, please let us know. Also, we suggest using the link that was provided to you in our previous response. That is a great jumping-off point to see what might be happening and some easy steps to try.

 

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nellwal

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Xfinity apparently found an upstream network problem and fixed it - at least so far

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27 days ago

XfinityBenjaminM

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That's great! We're glad to hear it's improved. If you still experience issues, please reach out as needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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EG

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27 days ago

@nellwal 

Did you have a chance to see if any of those tips apply ? 

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