Visitor
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2 Messages
Internet drops repeatedly for many weeks
for over 4 weeks now my internet has been dropping several times a day. I have replaced the modem but that did not fix the problem. I have no option to speak with an agent and the xfinity assistant is quite useless since it just keeps asking me to restart the modem
XfinityJustinM
Official Employee
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720 Messages
10 hours ago
Greetings @user_1nyeez,
A month is a long time to experience network issues, especially daily. Rest assured, we'll get to the bottom of this with you. Thanks for filling us in on some of the troubleshooting steps that you have already taken. What kind of modem did your recently pick up?
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