Visitor

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1 Message

07/07/2026 3:41 PM

Internet drops many times per day

My internet drops completely across all devices multiple times a day. I have already restarted the gateway, and the indoor lines are completely secure. I suspect the issue is a degraded, water-logged outside drop line that an Xfinity technician spliced years ago instead of replacing.

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Expert

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120.7K Messages

2 months ago

Official Employee

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3.2K Messages

2 months ago

 

user_gwimo0 Thank you for posting on our community forum so we can make sure your Xfinity internet is delivering a strong, reliable connection. Are you noticing issues over WiFi or while connected via ethernet? What troubleshooting steps have you tried from the aricle the @EG shared? 

 

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