Visitor
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1 Message
Internet drops for hours at a time. This time it has not recovered.
Over the past few years, we have been having issues with our internet dropping repeatedly for sometimes 5 minutes and sometimes hours. We have called xfinity to troubleshoot which resulted in a new modem plus an increased internet speed and bandwidth. We were OK for about three weeks, and now we are having the exact same issue. I've tried moving the modem to different areas, plugging it into different outlets, yet we are still having issues. This has made it extremely hard to do anything when you work from home. I logged off of of work early yesterday because I couldn't work without a hotspot from my cell phone. This seems unacceptable with the $$ that is being spent monthly for unreliable internet.
user_gn7anb
Visitor
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11 Messages
36 minutes ago
I have had this issue intermittently for the last 2 years and worse the last few months. I have spent money updating my equipment because Xfinity troubleshooting is so poor and they want to charge $100 to come back out to my house. When my entire street is having the same issue, why not be honest about what is going on in the area. It takes talking to the techs in the field and my local retail location to get an honest answer. Unfortunately, there are not many better options at the moment and no long-term solution from Xfinity so I am filing complaints with the FCC for daily inconsistent service. I pay too much each month to not have reliable service and then the onus to be on me to seek credit. Several times a day I have to use my hotspot on my phone and have 0 issues but it then eats into my allotment for hotspot.
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