Visitor
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6 Messages
Internet drops for 15-30 seconds every hour or more
Internet drops for 15-30 seconds every hour or more
Hello,
My internet has been dropping for about 15 - 30 seconds every hour for the past week. It started slowly (once a week) and now it’s up/down for random chunks of time. All of the equipment is out in the open and cool to the touch (not overheating).
In the past week this is what I have done:
- Replace modem (Zoom series 1094) with new (NetGear CM700) - no change
- Replace router (NetGear Nighthawk R700P) with new (Orbi RD20) - no change
- Moved to different cable wall outlet immediately adjacent to external connection - no change
- Replaced coax and ethernet cables - no change
- Replaced splitter - no change
- Comcast technician checked everything and removed the splitter at the external box so now the cable from the main end goes to a single splitter then into the modem
Here is the output from the modem
Here is a log of my pain
I have a second appointment with a technician tomorrow but I doubt they’ll do anything but wiggle the wires and check physical connections.
I appreciate any help.
XfinityAirelle
Official Employee
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2.5K Messages
3 years ago
Hi there! It looks like we have addressed this issue in the past. Im sorry it was not resolved. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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EG
Expert
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109.5K Messages
3 years ago
@user_78he5f @XfinityAirelle @XfinitySara
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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user_78he5f
Visitor
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6 Messages
3 years ago
My update is that there is no resolution after a full week. Most recently the technician confirmed that the cabling is solid from the main connection to my house. The frequent outages persist.
To recap:
I've replaced every single piece of equipment, every cable, and the wall connection. I've had two technicians make site visits. I've called tech support countless times and posted here in the support forum.
My internet still drops out 20 or more times a day. I work 100% remotely for a technology company. Unless Comcast can resolve this, I will be moving to another ISP.
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