Visitor
•
3 Messages
Internet drops every 20 minutes after maintenance
After a maintenance a few days ago the internet will drop every 20 minutes for 10-15 seconds and the modem has these logs.
| 10/16/2025 08:23:25 | Notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
10/16/2025 08:23:10 |
Warning | Lost MDD Timeout;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
10/16/2025 08:23:09 |
Notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
10/16/2025 08:23:05 |
Notice | DS profile assignment change. DS Chan ID: 193; Previous Profile: ; New Profile: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
10/16/2025 08:13:03 |
Notice | DS profile assignment change. DS Chan ID: 193; Previous Profile: 3; New Profile: .;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
10/16/2025 08:03:03 |
Notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
10/16/2025 08:02:51 |
Warning | Lost MDD Timeout;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
10/16/2025 08:02:48 |
Notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
10/16/2025 08:02:45 |
Notice | DS profile assignment change. DS Chan ID: 193; Previous Profile: ; New Profile: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
Nocorras
Visitor
•
3 Messages
2 months ago
Can anyone from Comcast have this investigated with the local techs??? This is very disruptive.
0
0
XfinitySara
Official Employee
•
2.1K Messages
1 month ago
Hey there, @Nocorras! Thanks for creating a post with your connectivity concerns. We can definitely take a closer look as necessary. To start, have you recently reviewed all Connection Troubleshooting Tips we have available? If not, make sure there's nothing else that can be adjusted on your end. If you do find something, let us know! Otherwise, our team can investigate this further, run diagnostics, and/or schedule a Trouble Call (tech visit) in order to reach a resolution as fast as possible. I'm sorry to hear how disruptive this has been, and it is my pleasure to do whatever I can to assist you :)
2
0
EG
Expert
•
114.7K Messages
1 month ago
@Nocorras @XfinitySara
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0