1 Message
Internet Drops Ethernet Cable
Internet drops for a few seconds to a minute a couple times a day. Seems to only be ethernet, but it happens too fast to really check wifi.
Any advice would be amazing.
I've double checked connections, restarted everything I can restart, and I believe it has only been happening since we installed the new higher speed gateway a few months ago
XfinityJorge
Official Employee
•
2.2K Messages
1 year ago
Greetings @user_o56f26 thank you for using our Forums to contact our Xfinity Support Team. We are sorry to hear about the issues with your connection at home and we are happy to work with you. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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