Visitor
•
1 Message
Internet drops at 20 min intervals like clockwork.
I just started having this issue after the upgrade of Comcast infrastructure on the main road to their new 10G network. 20 min on the dot the modem loses sync, all outbound goes down and everything stops. 6-8 seconds later it comes back online.
The below entry shows up in the logs each time this happens.
05/17/2023 15:11 84020300 5 "MDD message timeout;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;"
05/17/2023 15:11 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;"
They have checked all connections inside and outside the house, all the way to my modem.
Another thing I find interesting is that a mysterious channel sometime shows up that they know nothing about. See attached PICS for Status page Its Channel 193
CCJosh
New Problem Solver
•
452 Messages
2 years ago
Thank you for taking the time to reach out to our Digital Care team here on the Forums, @user_c9e8e9. My team and I would like a take a closer look into this with you and help get this resolved so that you can enjoy your services again! If you could please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.
To send a Direct Message [private message]:
or https://forums.xfinity.com/direct-messaging
0
0