4 Messages
Internet Dropping Multiple times per day.
Sometimes it will drop for 2-3 seconds. Just enough to drop my VPN for work or disconnect me from any game I am playing. Other times the modem will restart taking up to 3-4 minutes to get back online.
I have removed all connectors and splitters from the incoming line. Currently have the gateway connected to the incoming cable that runs directly to the pole.
user_jje8ol
4 Messages
1 month ago
I was able to get a tech out earlier today. He couldn't find anything that stood out. He replaced the line from the pole to the gateway. Added a proper junction box incase when end up getting TV boxes down the line. Then Replaced the Gateway with a new one.
So far so good. It has only been an hour since he finished up. But I would have normally lost my VPN at least once by now.
Uncorrectable codewords are minimal. Attribute the ones registered from the initial startup. They have not accumulated after the first 5 minutes.
The correctable codewords are concerning though, as a percentage, I went from 70% correctable errors to 84%.
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encephaloid
Visitor
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1 Message
1 month ago
I'm having this same issue in Virginia.
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user_mgpqam
2 Messages
1 month ago
Been having this same issue in DC. We already got a new modem at their insistence (wirecutter recommended) EVEN THOUGH our old one was appropriate for our speeds.
They kept telling us we had an old splitter & that the coax was bad, so they replaced it 2-3 times. The issue finally happened while they were in the apt yesterday AFTER doing all this redundant nonsense, so they said they'd open up a ticket to send higher-ups. Big surprise -- didn't open the ticket and we had to call. Higher-ups supposed to come thru tomorrow, but we'll see.
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