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Internet dropped 10 times a day. Should I cancel service?
Keep dropping constantly everyday. This overnight it completely dropped, no re-connection. Tried all the steps, can't connect to wifi anymore unless I use cable connect directly. I am paying $105 a month and this is what I can get?
XfinityArmand
Official Employee
•
2.1K Messages
4 months ago
Thank you so much for taking the time to reach out to Xfinity Support to voice your service concerns @thisisbadwifi. We are so glad to hear from you and are happy to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the best team to get things ironed out. Please feel free to shoot us a private message whenever you are ready so that we can take a closer look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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