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internet drop outs
My home internet has suddenly begun dropping out for multiple minutes at a time. It has progressively gotten worse.
It is not Wi-Fi. It is all internet services. We have 2 PCs that are hard-wired into the router/modem and they lose internet as well.
Last night it happened 8 times during a 3 hour period. One of the drop outs was almost 10 minutes long.
My payment is increasing $25 next month. I pay for 800MB down, the drop outs are unacceptable. Any help would be appreciated
BruceW
Gold Problem Solver
•
26.3K Messages
2 years ago
Internet connection problems are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post the following information from your modem or gateway (from http://192.168.100.1 or http://10.0.0.1):
Be aware that, if you post any images, your message will be made Private for a time, as all images must be approved by the Forum Moderators before they become generally visible.
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit ($70-$100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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