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user_cddf3e
1st Topic

Visitor

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1 Message

Thu, Nov 25, 2021 12:56 AM

Internet disconnects

Our internet disconnects 2-3 times a day and we have to manually reconnect it. Also, our Modem forgets our internet name and password every few days. To fix it we have to manual enter all the info again. Xfinity problem or hardware problem?

Question

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Updated 

1 d ago

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user_53c72f

Visitor

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1 Message

6 d ago

Same thing here, I've gone to Xfinity and exchanged out the modem for and upgrade one, to still the same issue,  it worked for about 3 hours and now it's again😖😡🤬

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XfinityEdgardo

Official Employee

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38 Messages

Hey there, @user_53c72f. Thank you for commenting on the post. We can definitely look into this issue for you.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 d ago

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EG

Expert

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90.5K Messages

4 d ago

@XfinityEdgardo 

What about the original poster's issue ?

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XfinityJorge

Official Employee

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156 Messages

3 d ago

Hello, @user_cddf3e thanks for reaching out to our Xfinity Support Team on our Forums. We are sorry to hear about the internet issues you are experiencing and we are happy to take a look into this for you. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

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