Hello @user_t7i61a, and thank you for reaching out here on our Xfinity Community forums.
Moving comes with plenty to take care of, and we’d be happy to make closing your Xfinity Internet service one less thing to worry about. Our team can help review the account, set up the disconnect for the appropriate date, and make sure you know what to expect with any equipment that may need to be returned.
Please send us a Direct Message with your full name and complete service address, and we’ll make every effort to make this as simple as possible for you. (And thanks @EG for ensuring we were able to see this quickly!)
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
EG
Expert
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122.7K Messages
12 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCliff
Official Employee
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849 Messages
11 seconds ago
Hello @user_t7i61a, and thank you for reaching out here on our Xfinity Community forums.
Moving comes with plenty to take care of, and we’d be happy to make closing your Xfinity Internet service one less thing to worry about. Our team can help review the account, set up the disconnect for the appropriate date, and make sure you know what to expect with any equipment that may need to be returned.
Please send us a Direct Message with your full name and complete service address, and we’ll make every effort to make this as simple as possible for you. (And thanks @EG for ensuring we were able to see this quickly!)
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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