Visitor
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1 Message
Internet device (modem) compatibility page does not load
The MyDeviceInfo page does not load - only shows three dots forever. Looks like this issue has been unresolved for months. This makes it impossible to find up-to-date modem compatibility info on the Xfinity site. I have attempted repeatedly to access this page while logged in to my primary Xfinity account.
user_a847ea
Visitor
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6 Messages
3 years ago
Working for me, maybe try another browser?
I did a random search in southern Colorado...https://www.xfinity.com/support/devices/#results
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EG
Expert
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118.3K Messages
3 years ago
@user_a79dd2
FWIW. I find that I have to not sign in to / log out in order for that page to load in. YMMV.
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XfinityAirelle
Official Employee
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3.3K Messages
3 years ago
Hi there! We are sorry to hear you are having issues accessing the device info site. I was able to load the [page on my end with no issue. Have you tried clearing your cache and cookies?
This is the link I used: https://www.xfinity.com/support/devices/#unauth
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