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user_rommel
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Monday, March 31st, 2025 7:07 PM

Internet Data Usage History, What is causing my data usage to increase month to month?

Internet Data Usage History, What is causing my data usage to increase month to month? I am using the same devices and similar average time on TV and computer use? I went to Xfinity Branch, I was immediately told to add Unlimited Data for $30/mo.

Oct 2024: 916GB

Nov 2024: 1.29TB

Dec 2024: 1.86TB (Highest Data Usage)

Jan 2025: 1.28TB

Feb 2025: 1.15TB

Mar 2025: 1.26TB

Question

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Updated 

15 days ago

83

5

XfinityJorge

Official Employee

 • 

2.1K Messages

1 month ago

 

user_rommel Hi there! Thanks for using our Xfinity Support Team. You came to the right place for help and our team is here to see what is going on with the data consumption in your home.
To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

0

0

user_0ksk0t

Visitor

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1 Message

23 days ago

I'm seeing similar pattern here. I didn't have any new devices or anything that would cause an increase in traffic, and it went from 424GB in February to 1136GB in March. I also called and the first thing they did is to offer me an unlimited plan.

1

XfinityAmandaB

Official Employee

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2.2K Messages

 

user_0ksk0t Thank you so much for sharing your concerns about your data usage. With any increase in data usage, I always recommend starting by confirming your connected devices using the Xfinity app. I add each device to a user profile so it is easy to tell who is using what. From there, if you have any devices you are not sure of you and you are using one of our Xfi gateways, you can pause the device's connection. From there, I would recommend updating your Xfinity Wifi password. You will have to log back in on your devices with the new password, but any devices without that new password will not be able to reconnect. If you still have concerns or are not able to pause an unknown device, our Customer Security Assurance team may be able to better help. You can call our 1-800-Xfinity number and ask to be connected. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

0

user_1s0fnu

Visitor

 • 

1 Message

23 days ago

I am having the same issue. We are 2 people, each with a cell phone connected and there are only 2 TVs connected, never on at the same time. How is it even possible to use 1.2TB?? I wasn't even aware that we didn't have unlimited internet. Maybe we should go back to Starlink!

2

lksammamish

New Poster

 • 

3 Messages

18 days ago

Got the same issue.  Jump in usage doesn't make sense, particularly during times we are out of town.  Same devices and known usage patterns for the past 2 years with minimal streaming, and rarely use of peacock.  Here's our history with no new devices or known change in habits.

May 2024:  638GB

June 2024:  354GB

July 2024:  399GB

Aug 2024:  510GB

Sep 2024:  423GB

Oct 2024:  392GB

Nov 2024:  383GB

Dec 2024:  277GB    gone for 2 weeks

Jan 2025:  646GB

Feb 2025:  329GB    gone for 1 1/2 weeks

Mar 2025:  1026GB

Apr 2025:  1229GB   gone for 2 weeks, and now crossed limit with 2 days left

Frankly this doesn't make sense, like the JUMP starting March.

Also, I cannot get the xfinity app on my iphone since the xfinity now required ios 16 and my iphone doesn't support ios 16.

We also do not use the Xfinity modem, we own ours.

We would appreciate some help, like seeing data by device, by week or day, or anything that would substantiate such high usage.

Thank you!

1

XfinityBrianH

Official Employee

 • 

1.3K Messages

@lksammamish Thank you for reaching out to us with your concerns about data usage!  For privacy and security reasons we don't monitor data usage at the device level. However, you can still identify high data users by using parental controls to pause devices, and by monitoring your total usage and shutting down devices for 24 hours to isolate potential culprits.  Xfinity Internet data usage can be influenced by various factors, including apps and services that continue using data even when running in the background. These can include photo backup services, cloud storage, streaming services, and software updates. You can monitor your data usage through the Xfinity website and the Xfinity app. 

 

Here are some potential culprits for background data:

 

Photo Backup Services: Google Photos, Amazon Prime Photos, and Apple iCloud continuously sync photos, consuming data.

Cloud Storage Services: Microsoft OneDrive, Google Drive, Apple iCloud, Dropbox, and Box store and sync data, potentially increasing usage.

Streaming Services: Spotify, Pandora, Amazon Music, Google Play Music, YouTube, Hulu, Fandango at Home, and others use data even when not actively used.

File Sharing and P2P: Programs like BitTorrent and others involved in file sharing can consume significant data in the background.

Software Updates: Operating system updates and gaming service updates can also contribute to background data usage. 

 

Here are some options for monitoring your background data:

 

Xfinity Website and App: You can access your data usage overview through the Devices page on xfinity.com and the Xfinity app. 

Data Saver (Mobile): Some mobile devices offer a "Data Saver" mode, which can restrict background data usage for various apps. 

Disable Background App Refresh: You can often disable background app refresh for specific apps on your mobile device, reducing their data usage. 

Check for Unknown Devices: If you notice unusually high data usage, it's worth checking your connected devices and ensuring they are legitimate. 

 

I hope this helps! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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Allison2080

Visitor

 • 

8 Messages

17 days ago

This happened to me and when I signed a new contract in February 2025, I explicitly told them I needed a better plan because I was exceeding my home internet data usage. Come April, I'm about to go over my data limit. I reached out and they told me that my plan speed was only increased- not my data plan. I even switched to their Xfinity mobile plan in February to getter a better deal/price on my home internet. I had to increase the amount that I pay monthly just to get this all fixed. I feel very taken advantage of and do not feel like a valued Xfinity customer of many years.

(edited)

1

0

XfinityAmandaB

Official Employee

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2.2K Messages

 

Allison2080 This is not the experience we want any customer to have when looking for a better data option due to usage changes. I would be happy to help make sure you are on the best option and speed for your needs and ensure unlimited data is included with any pricing.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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