Frequent Visitor
•
11 Messages
internet data usage doubled in one month
I have been a Comcast/Xfinity customer for 14 years. I got an alert this month that I exceeded my data plan. I’ve historically used way less than that. I haven’t changed anything. What is happening?
XfinityAmira
Official Employee
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4.1K Messages
3 years ago
Hello and thanks for taking the time to reach out to us on our Forums page! We appreciate you being a long-time and loyal customer with us. We can certainly further look into this Data Usage concern on our end. To best assist you, please send us a Private Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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