Internet cutting out for 30 seconds or so, roughly once a day.

Hello,

My internet is experiencing occasional blips where service cuts out entirely for less than a minute. I know service is out at the modem level, because I can see the light turn flashing orange on the modem. It always turns green then white again very shortly after the blip begins. This is extremely irritating and I would like to get to the bottom of this.

I am NOT comfortable continuing to use the AI support agent, as it said it was changing my modem settings as it was "troubleshooting". It said it was going to turn off bridge mode on my modem, which would break my local network setup. I do NOT want the bot to make any settings changes on my modem. Please, can an actual agent contact me so I can get actual support? I trust humans not to ruin my network settings, but I do not trust bots.