Hey @user_0n0i3i, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet services. I would be more than happy to offer my assistance looking into this further for you.
With the intermittent issues you're receiving with the Xfinity Internet services, are you experiencing issues with the Internet on all devices or a single device?
Some great things to check for issues like this are the following:
-> Check the coax cable going to the back of your cable modem to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
-> Check the connections of the coax cable to any splitters within your home. Like at the back of your modem, outlets, and splitters, loose connections here can cause signal loss or introduce noise into the line.
-> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the cable modem.
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line.
XfinityDemitrius
Official Employee
•
1.8K Messages
11 months ago
Hey @user_0n0i3i, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet services. I would be more than happy to offer my assistance looking into this further for you.
With the intermittent issues you're receiving with the Xfinity Internet services, are you experiencing issues with the Internet on all devices or a single device?
Some great things to check for issues like this are the following:
-> Check the coax cable going to the back of your cable modem to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
-> Check the connections of the coax cable to any splitters within your home. Like at the back of your modem, outlets, and splitters, loose connections here can cause signal loss or introduce noise into the line.
-> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the cable modem.
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line.
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