Visitor
•
1 Message
Internet continues to stop for a few seconds/minutes every day.
I continue to get hangs for a unspecified time which causes my ssh connections to drop. I get hangs on my TV and internet at all different times of almost every day.
I have gone thru the joke of Xfinity Agent who states there are no issues and since I cannot find any way to talk to a real person unless I am adding some kind so service, I am trying this.
How do I get someone to see if I am getting errors to my Xfinity Router/modem or is there an issue with it? It has been re-booted during power outages that do not fix the problem.
EG
Expert
•
113.9K Messages
4 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
0
0
XfinityAmira
Official Employee
•
4.4K Messages
2 days ago
Hi user_emanhard! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I'm sorry to hear about the ongoing connection issues you've been experiencing with both the Internet and Cable TV. We definitely know the importance of having a solid connection across the board, so we would love to further troubleshoot this with you.
I see @EG provided a wonderful link to some very helpful troubleshooting tips, which is a great place to start! Just to ensure we do not have you repeating the same thing, what troubleshooting steps have you taken so far?
0