Visitor
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2 Messages
Internet continually goes down and has been going down for the last 3-4
Our home internet has been going in and out over the last 3-4 days. Continually receiving alerts that there is an outage in are area, but when I check the outage map, the only outage is our house. Continually trouble shoot and restart the router, but this has not helped. When I was told I would receive a text if the issue persists to either speak with a representative or schedule a technician, I received an email saying a text couldn't be sent although the xfinity site has my phone number correct. This is being increasingly aggravating as our wifi has become absolutely unreliable.
XfinitySara
Official Employee
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1.7K Messages
5 days ago
Hey there, @user_62j1qe! Thank you for taking the time to visit our Xfinity Community Forum and for posting your connectivity concerns. I'm sorry to hear about the trouble you've been having, and I'd love to see what our team can do to help! We're awesome to work with over this platform because we are experts in all areas of your account, service(s), equipment, bill, and more :) It would be my pleasure to take a closer look at things with you. First, have you recently reviewed these Connection Troubleshooting Tips? That's a great place to start, so please let us know if you notice anything else that can be adjusted on your end. Otherwise, we'll likely have to pull up your account and see what else we can find, which we're happy to do.
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