Internet continually goes down and has been going down for the last 3-4

Our home internet has been going in and out over the last 3-4 days.  Continually receiving alerts that there is an outage in are area, but when I check the outage map, the only outage is our house.  Continually trouble shoot and restart the router, but this has not helped.  When I was told I would receive a text if the issue persists to either speak with a representative or schedule a technician, I received an email saying a text couldn't be sent although the xfinity site has my phone number correct.  This is being increasingly aggravating as our wifi has become absolutely unreliable.