Visitor

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6 Messages

Saturday, January 10th, 2026 2:39 PM

Internet Connectivity Still Terrible After Replacing Modem

Hello,  After going back and forth with Xfinity for months, I recently replaced my modem with a Hitron CODA56.  A tech from Xfinity installed it just to make sure that everything was set up correctly.  My internet connection is still horrible, inconsistent and unreliable.  At times it is fine and at other times I simply can’t connect to anything.  I do not know what to do.  I would love to cancel my service but I do not have a lot of options.  Still, I may have no choice as it does not make sense to pay for a service that I am not receiving. Whenever I travel, even to places which have only the most basic Xfinity internet speeds, everything works fine so the problem is clearly with Xfinity in my neighborhood.   I am at a loss.  Does anyone have any suggestions?

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Expert

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115.3K Messages

2 days ago

Visitor

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6 Messages

Thanks.  Most of these I have already tried/confirmed but will try the others in an attempt to isolate the problem.  Appreciate the response.

Official Employee

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1.7K Messages

11 hours ago

Good Morning, @user_6q6m5v! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the connectivity concerns, I know how important it is to have a solid connection within the home. 

 

Thank you so much @EG for sharing our awesome troubleshooting steps. I know you mentioned you had tried/confirmed most of them, but there were a few you did not attempt. Were you able to further troubleshoot to isolate any further connection concerns? 

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