Visitor
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2 Messages
Internet connection
I've called regarding this issue. The rep did a reboot or something and said it wouldn't happen again. Yet, it continues to drop daily.
Visitor
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2 Messages
I've called regarding this issue. The rep did a reboot or something and said it wouldn't happen again. Yet, it continues to drop daily.
XfinitySean
Official Employee
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814 Messages
23 days ago
Hey there user_8enznh, thanks for taking the time to post here on the forum! I'm sorry to hear you're running into issues with your internet connection. To get a clearer picture of the issue, is this happening with devices that are connected both via WiFi and directly via ethernet, and have you noticed if it occurs during certain times of day? Also, outside of rebooting the modem, what other troubleshooting steps have you taken so far?
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EG
Expert
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119.5K Messages
22 days ago
@user_8enznh
Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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user_8enznh
Visitor
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2 Messages
22 days ago
It's connected by wifi, not ether. It drops DAILY, phone and TV. I never had this issue with AT&T. It's not working at this very moment.
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EG
Expert
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119.5K Messages
21 days ago
@user_8enznh
Have you had a chance to see if any of those troubleshooting tips apply ?
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