We know how disruptive it is when your home internet suddenly stops working. The first thing to check is our Xfinity Status Center to see if there’s an interruption reported in your area. If there is, our teams will already be working on it.
If nothing is showing there, here are a few quick steps you can try on your own:
Restart your modem or gateway by unplugging it for about 30 seconds and then plugging it back in.
Make sure all coaxial and power cables are secure and tightly connected.
If you have Wi-Fi, try connecting a device directly to the modem with an Ethernet cable to see if the issue is with Wi-Fi or the internet connection itself.
Run a speed test or check the Xfinity app — it can often detect and fix common issues automatically.
If you try those steps and still don’t have service, let us know and we can dig in further.
XfinityAirelle
Official Employee
•
3K Messages
22 days ago
We know how disruptive it is when your home internet suddenly stops working. The first thing to check is our Xfinity Status Center to see if there’s an interruption reported in your area. If there is, our teams will already be working on it.
If nothing is showing there, here are a few quick steps you can try on your own:
Restart your modem or gateway by unplugging it for about 30 seconds and then plugging it back in.
Make sure all coaxial and power cables are secure and tightly connected.
If you have Wi-Fi, try connecting a device directly to the modem with an Ethernet cable to see if the issue is with Wi-Fi or the internet connection itself.
Run a speed test or check the Xfinity app — it can often detect and fix common issues automatically.
If you try those steps and still don’t have service, let us know and we can dig in further.
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