Internet connection

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @user_m47ocy thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network up and running. With being newer to Xfinity Forums, I wanted to let you know that with this being a community gathering spot depending on the board you're posting to that it may take up to 48 hours to hear from a Xfinity employee. The Xfinity Forums guidelines has some great information for posting:

https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

Have you by chance checked the Xfinity App or Xfinity Status Center: https://www.xfinity.com/support/status from a mobile device to see if there are any reported interruptions in the area? 

I'd like to investigate further if you're still having connectivity issues and there are no reported interruptions. Please let me know if you're still needing asssitance. If so does your modem have a light on, what color is it and, is it blinking or solid? 

https://www.xfinity.com/support/articles/xfi-gateway-led-lights