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user_teislh
1st Topic

2 Messages

Thursday, March 20th, 2025 12:55 AM

Internet connection

My internet goes out multiple times a day. I have to unplug the modem, wait, then plug it back in for it to work again. I’ve had a tech come out and they found nothing wrong. I don’t know why I pay for this service at this point, and I don’t know how to resolve the issue. This has been going on for months

Question

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Updated 

12 days ago

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EG

Expert

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109.5K Messages

14 days ago

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XfinityShawn

Official Employee

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1.3K Messages

13 days ago

 

user_teislh If you're still having issues after a technician has already came out, then we would need to get you a new appointment scheduled. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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EG

Expert

 • 

109.5K Messages

12 days ago

@user_teislh 

Did you have a chance to see if any of those tips apply ? If you can fix it yourself, you would save the possible $100.00 charge for the tech visit if they determine that the problem is with your equipment / wiring / hardware.

(edited)

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