Hello, @user_0gb6wi. Thanks for reaching our team on our Forums page regarding the speeds you're receiving. Is that consistent throughout all devices? In addition, when running the speed test is that hardwired or wireless?
Gotcha. I certainly know the importance of having a reliable connection, let's work together to get this resolved. Are there any splitters connected to the modem? Also are there any troubleshooting steps you've attempted to resolve the issue?
No splitter it connected straight to the modem, and yes i did restart, disconnect the modem and still the same. And it is the xfinity modem from the beginning.
Thanks for clearing that up. I'd like to take a deeper look into the connections. When you get a chance, can you send us a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
Hello, @user_0gb6wi. Thanks for reaching our team on our Forums page regarding the speeds you're receiving. Is that consistent throughout all devices? In addition, when running the speed test is that hardwired or wireless?
1
0
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
Gotcha. I certainly know the importance of having a reliable connection, let's work together to get this resolved. Are there any splitters connected to the modem? Also are there any troubleshooting steps you've attempted to resolve the issue?
0
0
user_0gb6wi
3 Messages
2 years ago
No splitter it connected straight to the modem, and yes i did restart, disconnect the modem and still the same. And it is the xfinity modem from the beginning.
1
0