2 Messages
Internet connection keeps ping spiking every few seconds (Xfinity)
Hello, I recently switched from AT&T to Xfinity. Ever since I started gaming with the new XB8 modem that Xfinity provided for me, my in-game ping spikes from 40 to over 500 and then drops back to 40. This happens every 5-10 seconds. Is there any way I can fix this? *Also i have the 1200 mbps plan*
heres a ping test where it keeps spiking every 5-10 seconds https://imgur.com/a/sqGBrbC
XfinityAmira
Official Employee
•
4.1K Messages
1 year ago
Hello @chrisdotlo! Thank you for taking the time to reach out to our team on our Forums. We appreciate you choosing Xfinity to be your service provider, and we're so delighted to have you as a customer. My team is here to support you with all your service needs or concerns. I am sorry to hear about the ping spikes you're experiencing while gaming. I definitely know how inconvenient and frustrating that can be.
To start, are you gaming on a device directly connected to the modem with an Ethernet cable, or via Wi-Fi? What troubleshooting have you done on your end so far (rebooting the modem, sending signals through the Xfinity app on your mobile device, ensuring all connections are finger-tight on your end)?
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