user_86p6r2 Thanks for posting on our community forums. I'm sorry to hear the connection has been so unsteady. What troubleshooting steps have you taken so far? Did you try rebooting your modem manually or through our Xfinity App? We also recommend you check the coaxial connection on both ends (modem and wall plate). To make sure the connection is tight and there's no damage to it. Is that the case?
i have tightened all cables and restarted my modem manually. it works fine for a while but it still drops randomly. i lost my youtube connection this morning and cannot get a network connection even after i rebooted my modem
Thanks for trying those steps, user_86p6r2. We did upgrade from a Docsis 3.0 to a Docsis 3.1. It's most likely the reason why the signal is dropping. You can check our compatible devices here. We highly recommend you upgrade the device to Docsis 3.1.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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112.6K Messages
1 year ago
Not much to go on there.. We need details. Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityDilary
Official Employee
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2.5K Messages
1 year ago
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EG
Expert
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112.6K Messages
1 year ago
@user_86p6r2
Did any of those tips at that link apply ?
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