Visitor
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3 Messages
Internet connection keep Bouncing (disconnects and reconnects many times consecutively)
For the last year, I had and Xfinity Modem.
During this time, the internet speeds would nit be able to maintain more than 1 device streaming data (Video services, Games, And other applications).
To remedy this, I purchased my own Motorola MB7621 Modem. This fixed the issue for about a week.
I verified, and we were able to stream on all of our devices simultaneously without any issue.
After about a week, we started getting intermittent connectivity issues in all of our devices, regardless of what we were attempting to access.
The devices that I have:
Xbox One
Playstation 4
Smart Tv
Work Laptop
2 Desktop PCs
3 Android phones.
Every time I have had to call Comcast, they insist on a Modem and router reset.
After 3 more months, one if their CSRs told me that my Modem wasn't compatible, so I switched back to an Xfinity Modem, and the issues are still persisting.
I have had 2 onsite techs replace the cable from the Xfinity box to my modem, and replace the splices on the line. The second tech was still onsite when the internet dropped again, and has told me that he put in a work order for one of their advanced technicians to investigate the ground line and box on their end, but its been over a week, and I haven't gotten any updates. Meanwhile, this issue is so bad that I haven't been able to work at all in almost 2 weeks.
I've investigated other ISP options for my area, but they don't provide service to my apartment for issues varying between "can't aim the dish to the correct orientation", all the way to "the phone lines in the building won't carry enough signal."
I don't know what to do, because this issue is putting me in a place where I am about to lose my job, and because if health and financial issues, I'm not able to do work that isn't remote.
LD2Hunter
Visitor
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3 Messages
2 years ago
Current home networking equipment:
Xfinity series 8 modem
Netgear Nighthawk AX12
Cat7e and Cat8e cables
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LD2Hunter
Visitor
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3 Messages
2 years ago
I've had to call Support again, and found out they've closed the existing CR tickets, siting "refused service" as their resolution code.
I have not once refused service...
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user_ad8206
Visitor
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7 Messages
2 years ago
Why do you do this "private message me" thing when this is supposed to be a forum to help everybody?
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