Internet Connection being lost multiple times a day.

I reached out to Xfinity Support on X via DM.  I had an appointment for this coming Sunday for a tech to come out.  Welp, a few hours later I was notified that the appointment was cancelled. I was not told why.  Things seemed fine last night with the service.  Today, a brief disconnect again.

I will be keeping track of all the drops in connection and service and then reach out again if the situation calls for it.  

I see too many others on here and elsewhere that are having the same issue and Xfinity does not want to rectify it.

There is not excuse for such poor service being provided by Xfinity lately.  What has happened to the excellent service at Xfinity that used to be?

I reached out to XFinity Support via DM on X.   I received very understanding and patient service - but then XFinity cancelled my service call without any explanation.  Go figure....

Hopefully they will rectify what is going on...I see a lot of posts on here with the same issue...

@user_kc81q8, 

Oh no! I definitely understand the inconvenience that was caused by the appointment getting canceled unexpectedly. I am sorry to learn about this experience and happy to hear that you were able to receive support over X. Over social media, we are a team of experts who specialize in resolving issues such as this. Usually when appointments get cancelled is due to a technical issue affecting your area. The appointment gets canceled and has to be rescheduled after the technical issue affecting your area is resolved. To keep you in the loop, I recommend monitoring the account with our Digital Status Center. This is a great digital option for monitoring the account in addition to our XFINITY app. Setting up Comcast Alerts is also very helpful for automatic emails and text messages that you can choose to receive in order to stay up-to-date on your Comcast account, services, and billing information related to your account. Please let us know if you would like us to further assist over our forums page. If so, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page.

Oh no, user_yc6mud. This is not the experience we want for anyone and would appreciate the chance to help turn this around. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message