Hey there, @user_w6cge5! Thanks for coming to the Xfinity Community Forum with your internet service and equipment concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what we can do to help! Our team is awesome to work with here because we'll always do whatever we can to review and resolve issues quickly. First, have you recently looked over these Connection Troubleshooting Tips by chance? I find that to be a great place to start :) Please let us know if you notice anything that can be adjusted on your end. Otherwise, we may have to take a closer look at things, which we're happy to do.
can always try a hard reset with the reset button. Then try to unplug power the modem, wait about 20 seconds, plug power back in. This is just generic things to try if you do not get better answers.
XfinitySara
Official Employee
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1.7K Messages
2 days ago
Hey there, @user_w6cge5! Thanks for coming to the Xfinity Community Forum with your internet service and equipment concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what we can do to help! Our team is awesome to work with here because we'll always do whatever we can to review and resolve issues quickly. First, have you recently looked over these Connection Troubleshooting Tips by chance? I find that to be a great place to start :) Please let us know if you notice anything that can be adjusted on your end. Otherwise, we may have to take a closer look at things, which we're happy to do.
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EG
Expert
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110K Messages
1 day ago
@user_w6cge5
Is the power indicator light lit steadily ?
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user_p4gv8p
Visitor
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6 Messages
13 hours ago
can always try a hard reset with the reset button. Then try to unplug power the modem, wait about 20 seconds, plug power back in. This is just generic things to try if you do not get better answers.
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