Visitor
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1 Message
Internet been slow for a while
I got the 1Gb plan and the internet has been crazy. 40% input loss for gaming, lagged online meeting, and can only watch 720p videos (anything higher cause constant pause and load every minute)
Tried rebooting all devices and the modem and nothing helped. The online test always came back “ok” but in reality I’m paying for an insanely slow internet. I need to resolve this asap.
EG
Expert
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121K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityPaula
Official Employee
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2.3K Messages
3 hours ago
Hello user_tkqipd! Thank you for creating a post and for letting us know about the internet service trouble. I'm sorry that your connections and speed have been lacking. Thank you for trying to reboot all the devices, I know that it usually the first step I take, and I'm thankful when it's a simple fix. @EG shared a great link for troubleshooting steps that can help resolve the interruptions as well. Did you have a change to try any of those steps?
When the reboot doesn't work the next step I take is connect my computer to the gateway to bypass my router in case it's the issue. Are you able to test a hardwired connection to gateway/modem? I would like to know if the connection / speed is still lacking with a direct connection.
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