joeyok Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are experiencing service issues, this definitely isn't the experience we want for our valued customers. Can you tell me a little more about what is happening with your services as well as the troubleshoooting steps you have already attempted, such as checking the coax cable, resetting the modem and router if applicable?
EG
Expert
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109.9K Messages
1 month ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityBillie
Official Employee
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3.2K Messages
1 month ago
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EG
Expert
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109.9K Messages
1 month ago
@joeyok
Have you had a chance to see if any of those tips apply ?
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