Visitor
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1 Message
Intermittent WIFI
Hello. My modem keeps dropping connection. It happens throughout the day. I have rebooted the modem and checked all connections. I am thinking it's an external wire or connection. How do I have someone check the outdoor connections? Thanks. J
EG
Expert
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117.3K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityRichard
Official Employee
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3.1K Messages
2 hours ago
Hi there, @user_tsv82q Thanks for reaching out to us on the Forums! We know how frustrating it is to have the connectivity issues you have been experiencing. I can most definitely assist you with your concerns and get it addressed. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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EG
Expert
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117.3K Messages
2 hours ago
@user_tsv82q
Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.
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