Visitor
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3 Messages
intermittent wifi
Are others having outages frequently that appear during high-traffic times but are not confined to Wi-Fi; they occur on wired connections as well. Every weekend for the last 5 I have significant issues Traceroute consistently identifies the CMTS 73.169.95.64 as the first external hop before loss occurs.
XfinityAirelle
Official Employee
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3K Messages
21 days ago
We know how tough it is to deal with your connection dropping every weekend, especially when it happens on both Wi-Fi and wired. What you’re noticing in your traceroute doesn’t always mean that’s where the problem is — sometimes the equipment along the path just doesn’t answer those tests consistently. What matters is whether the slowdowns continue past that point.
To get a clearer picture, the best test is plugging one device directly into your modem (with Wi-Fi off) during the time the issue usually happens. If you notice it acting up, jot down the time and run a quick test to a couple of websites. That helps us see if the problem is happening inside your home or further up the line.
If you can also check your modem’s status page when it slows down and share what you see, that’ll help us figure out whether it’s a signal issue or something beyond your home. Once we have that info, we’ll know the right next step to get this fixed.
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user_wqq4yj
Visitor
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3 Messages
18 days ago
Done all that ...6 weeks and counting Xfinity cant fix this
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user_wqq4yj
Visitor
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3 Messages
17 days ago
This appears to be a neighborhood issue. Comcast’s own President & Chief Customer Experience Officer, Tom Karinshak, publicly states that teammates “are working hard every day to make sure we deliver the superior experience you expect and deserve.” Unfortunately, what I continue to experience is the opposite of that promise.Despite multiple visits, repeated assurances, and my own extensive documentation of the problem, there’s still no clear resolution or timeline. The gap between the company’s stated commitment and the actual customer experience is growing, and it undermines the credibility of that message.
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